The Results are in from Toyota Central Region National Skills 2024

Toyota Australia recently held their Central Region National Skills competition and we’re extremely proud to announce that CMI Toyota has three category champions out of the eight total categories!

A huge congratulations to:
•    Cameron Stewart (CMI Toyota Christies Beach) - Technician category champion
•    Ben Lovejoy (CMI Toyota Adelaide) - Diagnosis Technician category champion 
•    Olivia Mori (CMI Toyota Adelaide) - Sales Experience category champion

This is an incredible feat, beating the best of the best competitors from across the central region! We’re so proud that Cameron, Ben and Olivia will be representing CMI Toyota at a national level when they compete in Melbourne at the National Skills Finals on November 15.

We’d also like to congratulate the below employees who took part in the Central Region finals, demonstrating their hard work, expertise and dedication in their fields.
•    Aysha Farook, Customer Experience Coordinator – CMI Toyota Adelaide
•    Norm Schrapel, Parts Sales Representative – CMI Toyota Adelaide
•    Greta Simpson, Senior Business Manager – CMI Toyota Adelaide
•    Thomas Walker, Apprentice Technician – CMI Toyota Cheltenham
•    Vanessa Gaze, Apprentice Technician – CMI Toyota Christies Beach
•    Karen Schliefert, Service Advisor – CMI Toyota Stepney

The Toyota National Skills & Learning Development Program celebrates its 40th anniversary this year and is a fantastic way to recognise the technical and customer facing excellence of employees across CMI Toyota and the dealer network. 

Every year, the program runs for nine months and is an opportunity for our team to further develop their skills and knowledge, and ensure they continue to provide our customers with the highest level of customer experience.

This year’s eight primary Toyota Dealership categories include:
•    Diagnosis Technician
•    Technician
•    Apprentice Technician
•    Service Advisor
•    Parts Sales
•    Customer Experience
•    Sales Experience
•    Finance & Insurance

In the Technician and Diagnostic Technician category, Cameron, Ben and the other participants were judged on their technical knowledge and skills through a series of activities, then were provided with both feedback and encouragement.

As the face of Toyota to the customer, and the one responsible for building a relationship, Olivia and other Sales Consultants in the Sales Experience category were judged on several criteria. These included their ability to build an effective relationship with the Customer, product knowledge across the vehicle range, and ability to create a distinct emotional connection that gives a lasting impression, just to name a few.

Congratulations again to all of our finalists and we’d like to wish Cameron, Ben and Olivia the best of luck ahead of the National Skills Final in November!